Contact & Support
Reach the Gataama Savings team through the channel that works for you. We're here to help with membership, contributions, loans, and anything else.
Chat with support for immediate assistance and guided next steps.
Use info@gataama.com for detailed cases, attachments, and written escalation.
Phone
Call +256 393 104002 when you need urgent support or direct guidance.
Visit or Locate Us
Support desk and map
Our support presence is anchored in Kampala, Uganda. Visit us at Nkrumah Road, Opposite Charm Towers, Light Arcade K03.
Common Questions
What members ask most often
How do I reset my PIN?
Visit the PIN setup page and create a new privacy and transaction PIN.
How do I contribute to a group?
Open your group and follow the contribution schedule provided.
What does membership cost?
Joining requires UGX 20,000, each share costs UGX 10,000, and each share adds UGX 10,000 in monthly savings.
What happens if I pay late?
A late payment within the month attracts UGX 5,000, and a delay beyond that month adds another UGX 5,000 fine.
How do I contact support?
Use WhatsApp or email support using the buttons below.
How do I download my statement?
Open Transactions and use the statement download section.
How do I set a standing order?
Go to Standing Orders and create a recurring contribution.
How do I freeze my account?
Open Manage and use the Freeze account action.
How do I share account details?
Open Account Information to view and share your details.
How do I update my profile photo?
Open Profile, upload a new photo, and save changes.
Where can I check my loan repayments?
Open Loans to view repayment schedules and status.
How do I verify my KYC tier?
Check Account Information to see your current tier.
Support channels designed for members and groups
From onboarding and KYC to repayments and shared contribution questions, our support structure is built around real operational journeys.